Shipping policy

Shipping Policy

At The Scent, we take great care to ensure that every order is prepared, packaged, and delivered with precision and elegance.

Order Processing

All orders are processed within 1–2 business days after payment confirmation. You will receive a confirmation email once your order has been shipped.

Shipping Time

Cairo & Giza: 1–3 business days

Other Egyptian Cities: 3–5 business days

International Shipping: Coming soon

Please note that delivery times may vary slightly depending on location, courier service, or high-demand periods.

Shipping Fees

Shipping fees are calculated at checkout and may vary based on your delivery location and order size.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email or SMS to help you follow your package until it reaches you.

Damaged or Missing Orders

If your order arrives damaged or doesn’t reach you within the expected time frame, please contact us immediately at mohamed.bahnaasy@gmail.com so we can assist you promptly.

Incorrect Address

Please ensure that your shipping details are entered correctly at checkout. The Scent is not responsible for delays or lost orders due to incorrect or incomplete addresses.